moissanitejewelryshop.com

 

 

MOISSANITE JEWELRY SHOP LIVE CHAT SYSTEM AND FAQ's


SEND US A TEXT FROM YOUR CELL PHONE to 626-385-8013 (text only)


Welcome to our Text chat system. Our text chat operator can respond via text message.

If the text is not replied to we may not be currently available, or we may be chatting with other customers

or you may have reached our site after hours, but you can contact us here: Contact us

 

Or via regular via email at customerservice@moissanitejewelryshop.com


OR CALL US TOLL FREE at 877-821-0059 to speak with customer service directly.

Please leave a detailed voice message if we dont answer or after hours.

 

MANY QUESTIONS ARE ANSWERED IN THE FREQUENTLY ASKED QUESTIONS (FAQ) LISTED BELOW

 

1. HOW LONG DOES IT TAKE TO SHIP A PRODUCT?

Most orders ship within a day or so, except for rings that require sizing which can take from 3-5 business days and in some case up to 10 days if the mounting is delayed in manufacturing.  Orders placed in the evenings after factory closing are considered in production the next business day. Orders placed Friday night and through the weekend go into production on Monday Morning.

 

2. HOW FAST IS YOUR SHIPPING TIME?

(Shipping time is defined as the time after the item leaves production) We ship using a variety of Federal Express Services. Our regular shipping usually takes 2-3 days to get there depending on where its shipping to.

Federal Express Overnight means that it gets there the next day once it leaves our shipping department which is dependant upon our normal production times, it does not mean that you receive it the next day after you ordered it, although in many cases we do ship the same day as mentioned above. There is an additional cost for Fedex Overnight and its the fastest shipping choice we have  (once you item leaves our factory)

 

3. WHERE IS MY ORDER? 

Most orders ship within 1-2 business days, with many leaving the same day. Rings that require sizing which can take from 3-5 business days for normal production and in some case up to 10 days if the stone or mounting is delayed in manufacturing.

If you see your order is  "PROCESSING" that means its in production and going through the process of being manufactured. Once its finished and enters quality control, it then goes to the shipping department and then receives the tracking number which is emailed to you.

 

4. HOW DO I TRACK MY ORDER? 

We email you a tracking number that you can track in our system or if your browser is not compatible with our fedex function, you can cut and paste your tracking number into www.fedex.com and get the status.

 

5. WHAT QUALITY OF MOISSANITE DO YOU CARRY?

We only carry Forever One GHI and Forever One DEF Moissanite from Charles & Colvard.  These are the newest and whitest availible with DEF being pure white Colorless.  Read More about it here "FOREVER ONE MOISSANITE"